Privacy Policy

1. Introduction

PropertyScope ("we," "our," or "us") operates the propertyscope.com.au website and related services (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

We are committed to protecting your privacy in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our Service, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Personal Information

We collect information that identifies, relates to, or could reasonably be linked to you:

• Name and email address (when you create an account)
• Phone number (if provided)
• Payment information (processed securely through Stripe)
• Property search preferences and investment criteria
• Properties you analyze or save
• Communication history with our support team

2.2 Automatically Collected Information

When you use our Service, we automatically collect:

• Device information (browser type, operating system, device identifiers)
• IP address and approximate geographic location
• Usage data (pages visited, features used, time spent)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our Service
• Process your transactions and manage your subscription
• Generate personalized property analysis and recommendations
• Send you service updates, security alerts, and support messages
• Respond to your inquiries and provide customer support
• Detect, prevent, and address technical issues or fraudulent activity
• Analyze usage patterns to improve user experience
• Comply with legal obligations and enforce our Terms of Service

We will only use your information for marketing purposes (such as promotional emails) if you have explicitly opted in. You can opt out at any time.

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

4.1 Service Providers

We share information with trusted third-party service providers who assist us in operating our Service:

• Stripe: Payment processing (subject to Stripe's privacy policy)
• Supabase: Database and authentication services
• Anthropic/OpenAI: AI analysis services (data anonymized where possible)
• Vercel/Render: Hosting infrastructure
• Google Analytics: Usage analytics (anonymized data)

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas).

4.3 Business Transfers

If PropertyScope is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our Service.

5. Data Security

We implement appropriate technical and organizational security measures to protect your information:

• SSL/TLS encryption for data transmission
• Encrypted storage of sensitive information
• Regular security audits and vulnerability assessments
• Restricted access to personal information on a need-to-know basis
• Secure authentication via industry-standard protocols

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

Under Australian privacy law, you have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Restriction: Request restriction of processing in certain circumstances
• Objection: Object to our use of your information for direct marketing
• Data Portability: Request your information in a structured, machine-readable format

To exercise these rights, please contact us at privacy@propertyscope.com.au. We will respond to your request within 30 days.

7. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

8. Privacy Complaints

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us at privacy@propertyscope.com.au. We will investigate and respond within 30 days.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):